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PostPosted: Thu May 14, 2020 9:00 pm 

Joined: Sat May 02, 2020 12:13 pm
Posts: 4
Hi,

I looked into the licensing issues on this forum, but couldn't find this issue: my license key is suddenly not recognized anymore by Chaotica (worked fine for a couple of weeks).
When I start up the software, i can adjust the render settings without problems, but when choosing a random world, it render settings revert to the preview resolution, and a license issue pops up when I re-enter the resolutionI previously set without hiccups.
No hardware or software additions, the only change I can think of is a recent Windows update.

Thanks for a quick reply, since I currently can no longer produce real world quality renders.


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PostPosted: Sun May 17, 2020 12:21 pm 

Joined: Thu Sep 26, 2019 9:38 am
Posts: 2
Same issue.

Can't increase the size of my worlds, i receive an error saying my license doesn't allow it, and yet if i check the license is HD.


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PostPosted: Wed May 20, 2020 3:47 pm 
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Joined: Sat May 02, 2020 12:44 am
Posts: 14
Location: Colorado, United States
Do you have your original email from Chaotica with the license key URL? You can reset from that link. Click the link and scroll to the bottom of the page where it says "Request License Reset". Otherwise, I would suggest emailing support@indigorenderer.com because the developers are not very active on the forum.

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PostPosted: Fri May 22, 2020 2:06 pm 

Joined: Sat May 02, 2020 12:13 pm
Posts: 4
Thanks! E-mailing support got me a speedy solution :)


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